Remote Otter LogoRemoteOtter

Product Support Engineer II - Remote

Posted 2 days ago
Customer Service
Full Time
India

Overview

This position involves providing technical support for enterprise customers using complex SaaS platforms, requiring expertise in API, Web, and SDK integrations.

In Short

  • Handle technical support cases for enterprise customers.
  • Troubleshoot issues across API, Web, and SDK integrations.
  • Manage technical escalations and provide timely updates.
  • Conduct technical certifications before customer integrations go live.
  • Contribute to internal and external knowledge bases.
  • Use analytics to track performance metrics and propose improvements.
  • Collaborate with developers and product owners for seamless experiences.

Requirements

  • Technical expertise in SaaS platforms.
  • Strong troubleshooting skills.
  • Ability to communicate effectively with customers.
  • Experience in cross-functional collaboration.
  • Proactive problem-solving skills.

Benefits

  • Work in a fast-paced, multicultural environment.
  • Opportunity to enhance product adoption and customer satisfaction.
  • Impact business outcomes globally.

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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