Product Support Engineer II - Remote

Overview

This position involves providing technical support for enterprise customers using complex SaaS platforms, requiring expertise in API, Web, and SDK integrations.

In Short

• Handle technical support cases for enterprise customers.
• Troubleshoot issues across API, Web, and SDK integrations.
• Manage technical escalations and provide timely updates.
• Conduct technical certifications before customer integrations go live.
• Contribute to internal and external knowledge bases.
• Use analytics to track performance metrics and propose improvements.
• Collaborate with developers and product owners for seamless experiences.

Requirements

• Technical expertise in SaaS platforms.
• Strong troubleshooting skills.
• Ability to communicate effectively with customers.
• Experience in cross-functional collaboration.
• Proactive problem-solving skills.

Benefits

• Work in a fast-paced, multicultural environment.
• Opportunity to enhance product adoption and customer satisfaction.
• Impact business outcomes globally.