Remote Otter LogoRemoteOtter

Product Manager, Client Support - Remote

Posted 17 hours ago
Product
Full Time
USA

Overview

This position involves transforming the client support experience through enhanced internal tooling and AI integration, leading the vision and execution of core tools for client support teams.

In Short

  • Own the Client Support Tooling Ecosystem.
  • Optimize client contact channels with automation.
  • Translate complex problems into clear product requirements.
  • Lead product discovery using data and insights.
  • Act as a liaison between customer support and product management.
  • Collaborate with engineering on product development.

Requirements

  • 5+ years of Product Management experience.
  • Deep understanding of internal tools and operational efficiency.
  • Exceptional analytical skills.
  • Technical fluency for system architecture collaboration.
  • Strong leadership and communication skills.
  • BA/BS degree or equivalent experience.

Benefits

  • Inclusive health and wellness benefits.
  • Competitive salary and equity opportunities.
  • Annual bonus eligibility based on performance.
  • Diverse and innovative team culture.
  • Opportunity to solve challenging problems.
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Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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