Product Manager, Support - Remote

Overview

The Product Manager (Support) will lead the product vision and execution for Motive’s customer self‑serve support and knowledge experiences, aiming to enhance customer engagement and streamline support processes.

In Short

• Own the end‑to‑end strategy for self‑serve support and knowledge experiences.
• Set the product direction for customer support to ensure a best-in-class experience.
• Collaborate with cross‑functional teams for clear information architecture and scalable content workflows.
• Define and operationalize a metrics framework to improve support outcomes.
• Integrate AI‑enabled search and support solutions to enhance customer discovery.
• Align Help and Support experiences with evolving support operating models.

Requirements

• 5+ years of product management experience in customer‑facing platforms.
• Proven track record in improving support KPIs through effective strategies.
• Experience with knowledge management and analytics, collaborating with writers and support teams.
• Familiarity with AI‑enabled support patterns and responsible integration.
• Working knowledge of web UX and platform integration concepts.

Benefits

• Opportunity to work in a diverse and inclusive workplace.
• Be part of a company that values employee growth and development.
• Engage in innovative projects that impact various industries.