Remote NOC Site Operations Manager

Overview

This position is for a Remote NOC Site Operations Manager, providing operational leadership to IT operations teams and ensuring effective service delivery.

In Short

• Oversee multiple IT operations teams.
• Manage operational network statistics including KPIs and SLAs.
• Resolve issues affecting change scope, schedule, and quality.
• Coordinate Tier 2 and Tier 3 support.
• Participate in operational briefings for situational awareness.

Requirements

• Bachelor’s Degree in a related field or equivalent experience.
• 12+ years of experience in managing remote operations centers.
• Strong technical knowledge of networks and IT systems.
• Excellent troubleshooting and problem-solving skills.
• Thorough understanding of ITSM best practices.
• Experience with Cisco and Aruba network equipment.
• DoD Secret Level Clearance required.
• Exceptional communication skills.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Paid education and certification opportunities.
• Flexible work weeks for work/life balance.
• Generous paid leave and holiday policies.
• Cutting-edge technology and resources.