Merchant Success Associate - Remote

Overview

As a Merchant Success Associate, you will drive the success and activation of Growth tier merchants, impacting hundreds of businesses by building systems and resources to help them thrive.

In Short

• Design and manage webinars and automated email campaigns.
• Facilitate smooth onboarding for merchants.
• Collaborate with Marketing and Product teams.
• Monitor merchant health metrics.
• Master the Skio platform for ROI enhancement.
• Develop a self-service resource library.

Requirements

• 1-8 years of experience in Customer Success or related fields.
• Comfortable with automation tools.
• Strong communication skills.
• Highly organized with account management capabilities.
• Resourceful in fast-paced environments.

Benefits

• Influence the success of growing brands.
• Work with top e-commerce brands.
• Collaborate with passionate teams.
• Remote-first culture promoting flexibility.