IT Support Analyst I - Remote

Overview

An overview paragraph about the job

In Short

• Provide technical support for desktops, laptops, mobile devices, and software applications.
• Troubleshoot complex technical issues, escalating when necessary, to ensure timely resolution.
• Respond to user requests via phone, service portals, and other communication channels.
• Perform desktop/laptop imaging, asset management, and mobile device setup.
• Develop and maintain documentation, FAQs, and process guidelines.
• Generate reports on incidents, service requests, telephony usage, and customer satisfaction surveys.
• Coordinate remediation efforts during outages or major incidents.
• Cross-train team members and contribute to assigned IT projects.
• Recommend and implement process improvements to enhance service quality and operational efficiency.

Requirements

• Problem-solving skills.
• Attention to detail.
• Ability to respond quickly to technical issues.
• High levels of customer satisfaction.
• Experience with technical support.

Benefits

• Opportunities to grow technical expertise.
• Participate in projects.
• Support critical IT operations.
• Work in a fast-paced, dynamic environment.