Dutch Gaming Support Agent - Remote

Overview

As a Gaming Support Agent, you will serve as the first point of contact for players, addressing inquiries related to account access, technical troubleshooting, and gameplay.

In Short

• Provide timely and accurate solutions to players’ issues, including technical and gameplay-related concerns.
• Utilize troubleshooting techniques to resolve account access or purchase discrepancies.
• Stay informed on game updates, branding, and new releases to offer up-to-date support.
• Work collaboratively within a team under the guidance of a Team Lead and Operations Manager.
• Engage in continuous learning through training modules to enhance your expertise.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service.
• Interest in gaming.

Benefits

• Remote work flexibility.
• Training and mentorship opportunities.
• Collaborative team environment.
• Opportunity to grow skills in the gaming industry.