Director, Voice of the Customer - Remote

Overview

The Director, Voice of the Customer will lead the strategy for capturing and leveraging customer feedback to enhance experiences and influence product and business decisions.

In Short

• Lead the Voice of the Customer program integrating qualitative and quantitative insights.
• Translate complex customer data into actionable recommendations.
• Collaborate with Product, Design, Marketing, and Operations teams.
• Build frameworks for consistent customer feedback loops.
• Partner with data teams for deeper analysis across the customer journey.
• Drive internal initiatives to build customer empathy through storytelling.
• Work in a fully remote environment.
• Ideal for a strategic leader in dynamic settings.

Requirements

• Strong analytical mindset.
• Excellent storytelling ability.
• Experience in customer insight systems.
• Ability to work cross-functionally.
• Passion for creating customer-centric solutions.

Benefits

• Flexible working conditions.
• Opportunity to influence product and business decisions.
• Work with diverse teams across the organization.
• Engage in a mission-driven environment.