Desktop Support Engineer III - Remote

Overview

We are seeking a skilled Desktop Support Engineer III to provide advanced technical support across a diverse and dynamic technology environment.

In Short

• Provide advanced support and troubleshooting for laptops, desktops, tablets, mobile devices, printers, scanners, and A/V equipment.
• Serve as an escalation point for level 2 and 3 support issues and guide other technicians as needed.
• Configure, update, patch, and maintain Windows and Mac operating systems, Microsoft Office applications, and other business software.
• Ensure all devices comply with organizational security standards, collaborating with networking and security teams on audits and remediation.
• Build, test, and deploy install packages, and support infrastructure and business system projects.
• Monitor and respond to tickets in ServiceNow or similar help desk platforms, tracking issues and resolutions thoroughly.
• Mentor and develop junior team members, creating documentation, knowledge base articles, and technical manuals.

Requirements

• Strong problem-solving skills and technical expertise.
• Proactive communication skills.
• Experience with Windows and Mac operating systems.
• Familiarity with Microsoft Office applications.
• Experience with help desk platforms like ServiceNow.
• Ability to mentor junior team members.

Benefits

• Opportunity to impact the quality and reliability of IT services.
• Collaborative work environment with cross-functional teams.
• Professional development opportunities.