Customer Support Specialist (Dutch Speaking) - Remote

Overview

Jobgether is a Talent Matching Platform that works globally with companies to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist (Dutch speaking) in Belgium.

Are you passionate about helping others and turning every interaction into a positive experience? As a Customer Support Specialist, you will be the first point of contact for users, providing clear, empathetic, and solution-oriented support. You will guide both customers and service providers through their journey, ensuring a smooth onboarding and daily user experience of the platform. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and is committed to creating meaningful connections. If you are a proactive communicator and enjoy working in a team where people are central, we would love to hear from you.

In Short

• Respond quickly to user inquiries via email and phone, providing effective solutions and guidance.
• Support service providers in optimizing their profiles and increasing visibility.
• Manage key operational processes such as cancellations, payments, profile validation, and moderation.
• Assist new users with onboarding and ensure a seamless experience.
• Gather user feedback and share it internally to drive product improvements.
• Contribute ideas on new ways to continually enhance the user experience.

Requirements

• Fluent in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer support or related fields.
• Ability to work in a fast-paced environment.
• Proactive problem-solving skills.

Benefits

• Opportunity to work in a dynamic and supportive team.
• Professional development opportunities.
• Flexible working hours.
• Contribute to meaningful projects.
• Work with a diverse group of people.