Customer Success Manager (SMB) Canada - Remote

Overview

An exciting opportunity to join a fast-growing tech company serving the hospitality sector as a Customer Success Manager, responsible for nurturing relationships with small and medium-sized business clients.

In Short

• Manage customer engagement from onboarding through renewal.
• Analyze performance metrics to identify opportunities for growth.
• Act as a trusted advisor offering insights into product usage.
• Partner with cross-functional teams for a seamless customer journey.
• Stay current on product updates to better support clients.

Requirements

• Experience in Customer Success or related field.
• Strong understanding of SaaS environments.
• Excellent relationship management skills.
• Technical acumen to analyze client performance.
• Ability to collaborate across teams.

Benefits

• Opportunity to work with a fast-growing tech company.
• Impact client success and business performance.
• Work in a dynamic and collaborative environment.