Customer Success Manager - EverPro - Remote

Overview

The Customer Success Manager will play a pivotal role in managing client accounts throughout their lifecycle, ensuring customers maximize the value of tailored SaaS solutions.

In Short

• Manage a portfolio of B2B SaaS customer accounts.
• Proactively drive product adoption and customer satisfaction.
• Act as a trusted advisor aligning product functionality with customer goals.
• Provide consultative support during complex situations.
• Collaborate with teams in CX, Sales, Marketing, Product, and Engineering.
• Communicate ROI and success metrics to stakeholders.
• Maintain detailed account records using tools like PlanHat.
• Empower customers to self-solve through education and communication.
• Create resources for team knowledge sharing.
• Advocate for product partnership integrations.

Requirements

• Experience in customer success or account management.
• Strong understanding of B2B SaaS products.
• Excellent communication and relationship-building skills.
• Ability to analyze data to inform strategies.
• Experience in cross-functional collaboration.
• Proficiency with CRM tools.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Self-motivated and proactive.
• Experience in the home and field service industries is a plus.

Benefits

• Remote work flexibility.
• Collaborative work environment.
• Opportunities for professional growth.
• Access to company resources and tools.
• Supportive team culture.