Remote Customer Success Lead

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will have a significant impact by driving customer engagement and product adoption across the Nordics Region. You'll be responsible for onboarding and enabling customers to leverage our cutting-edge audio AI technology. Your expertise will help clients overcome challenges and achieve measurable results, thus enhancing their experience and satisfaction. You will directly link customer success with revenue growth, making a vital contribution to the overall business strategy.

In Short

• Drive customer adoption of the platform across core speech models and creative tools.
• Administer onboarding and enablement strategies for diverse products.
• Analyze product usage to identify friction points and unblock adoption.
• Lead efforts to drive renewals and upsells across a defined set of accounts.
• Collaborate with teams in Sales, Engineering, and Customer Success to align on objectives and outcomes.
• Measure success through Gross Revenue Retention and Net Revenue Retention.
• Identify and capitalize on expansion opportunities within customer accounts.

Requirements

• 5+ years of Customer Success or Account Management experience in B2B SaaS or AI/ML products.
• Fluency in Swedish and English.
• Experience in building and deploying AI agents.
• Familiarity with API integrations and SDK navigation.
• Proven track record in driving revenue outcomes and meeting revenue quotas.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities to build client relationships.
• Understanding of the Nordics market landscape and cultural nuances.
• Self-motivated with the ability to work independently in a remote environment.

Benefits

• Innovative culture with opportunities to shape the future of AI.
• Dynamic growth paths and opportunities for impact beyond immediate roles.
• Annual discretionary stipend for professional development.
• Annual stipend for social travel to meet colleagues.
• Annual company offsite in various locations.
• Monthly stipend for co-working space if not near main hubs.