Customer Success Director - Remote

Overview

This position is for a Customer Success Director who will drive revenue growth within key strategic accounts and foster strong client relationships.

In Short

• Develop and implement comprehensive sales account plans for each customer.
• Analyze revenue trends and identify sales opportunities.
• Conduct quarterly and annual client business reviews.
• Manage cross-functional resources to optimize revenue opportunities.
• Ensure high service levels and customer satisfaction standards.
• Maintain up-to-date knowledge of customer and competitor offerings.
• Document and manage action plans for assigned clients.
• Prepare and deliver contracts and proposal responses.

Requirements

• Bachelor's degree or equivalent work experience.
• 7-10 years of proven experience in sales account management.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Experience working with complex solutions for strategic accounts.
• Ability to manage up to 50 hours of work weekly as needed.

Benefits

• Work remotely with occasional business travel.
• Comprehensive medical, vision, and dental plans.
• 401k with employer matching contributions.
• Competitive Paid Time Off (PTO) and paid holidays.
• Opportunities for professional development and growth.