Contact Center - Consulting Solution Engineer - Remote

Overview

This position involves designing, implementing, and optimizing contact center solutions that enhance customer experiences and support organizational goals.

In Short

• Design and optimize contact center solutions.
• Collaborate with teams for seamless integration.
• Configure and maintain IVR, ACD, and virtual agents.
• Provide technical guidance during deployment.
• Establish best practices for workflows.
• Evaluate new technologies for improvements.
• Support sales, support, and operational teams.
• Translate business needs into scalable solutions.
• Ensure high-quality implementations.
• Work in a dynamic, fast-paced environment.

Requirements

• Experience with contact center technologies.
• Strong collaboration skills.
• Technical troubleshooting abilities.
• Knowledge of telephony and CRM systems.
• Ability to evaluate and recommend technologies.
• Experience in a fast-paced environment.

Benefits

• Opportunity to work with advanced technologies.
• Impact across various organizational teams.
• Dynamic and collaborative work environment.