Contact Center Solution Consultant - Remote

Overview

We are looking for a Solution Consultant to assist strategic partners and potential clients in Latin America (Mexico, Venezuela, Brazil) in growing their operations. The person will be the first technical and commercial contact, with a business-minded profile, capable of providing support in demos, webinars, presentations, and meetings with clients, helping to expand the business in the region.

In Short

• Support regional partners in implementing and adopting technology solution models.
• Conduct commercial and technical presentations (branding, demos, webinars, workshops).
• Close consultative sales by understanding client needs and offering appropriate solutions.
• Resolve basic client requirements, implementations, and escalate to advanced support when necessary.
• Participate in developing strategies for business expansion in LATAM.
• Provide advice on integrations with APIs and open-source technologies related to the solution.
• Contribute to building relationships with clients and partners in a multicultural environment.

Requirements

• Bachelor's degree in Engineering, Systems, Business, or related fields.
• Previous experience in technology solution consulting or pre-sales (ideally in contact centers, telecommunications, or VoIP software).
• Knowledge of the Asterisk platform, API integrations, and contact center solutions.
• Intermediate/advanced English for communication with international clients and partners.
• Business mindset: ability to understand client needs and propose strategic solutions.
• Communication, presentation, and multicultural relationship skills.
• Results-oriented, proactive, and willing to work autonomously.

Benefits

• Location: Preference for Guadalajara, Mexico (Desired, Not Exclusionary).
• Modality: Contractor. 100% remote with availability to attend occasional in-person meetings.
• Schedule: Flexible, adapted to meetings and presentations.