Bilingual Customer Solutions Specialist - Remote

Overview

This position involves providing critical support to customers in need of roadside assistance through effective communication and dispatch technology.

In Short

• Provide support to customers requiring roadside assistance.
• Handle inbound calls and coordinate service providers.
• Use modern dispatch technology for service requests.
• Maintain a professional and empathetic approach.
• Emphasize problem-solving and multitasking skills.
• Accurately input and maintain customer information.
• Follow scripts and procedures for various scenarios.
• Escalate issues to management as necessary.
• Maintain confidentiality of customer information.
• Work flexible shifts, including remote opportunities.

Requirements

• Bilingual proficiency is required.
• Experience in customer service is preferred.
• Strong communication skills are essential.
• Detail-oriented and resilient candidates are ideal.
• Ability to work in a fast-paced environment.
• Flexibility to work second or third shifts.
• Strong problem-solving abilities.
• Active listening skills are necessary.
• Ability to follow procedures and scripts.
• Commitment to confidentiality and company policies.

Benefits

• Opportunity to develop valuable skills.
• Supportive team environment.
• Potential for career growth within the organization.
• Flexible work arrangements.
• Access to training and development programs.