BDC Service Coordinator - Remote

Overview

This position is essential for delivering exceptional customer service by managing service appointment scheduling for automotive dealership clients.

In Short

• Manage inbound and outbound customer communications to schedule and confirm service appointments.
• Listen attentively to customer inquiries, accurately identifying their service needs.
• Utilize scheduling software (myKaarma) to book and manage appointments efficiently.
• Conduct reminder calls and follow-up interactions to ensure customer satisfaction.
• Build and maintain positive relationships with customers and dealership personnel.
• Adhere to a consistent work schedule with punctuality and attendance standards.
• Deliver high-quality, premium-brand customer service to exceed expectations.

Requirements

• Strong interpersonal skills.
• Ability to work within established metrics.
• Experience with scheduling software is a plus.
• Excellent communication skills.
• Customer-focused mindset.

Benefits

• Remote work flexibility.
• Supportive work culture.
• Impact on customer satisfaction and dealership operations.