BDC Service Coordinator - Remote

Overview

The BDC Service Coordinator is responsible for handling customer inquiries and scheduling service appointments, ensuring a high level of customer service and satisfaction.

In Short

• Handle inbound and outbound customer communications.
• Act as the first point of contact for service appointments.
• Document customer needs accurately.
• Schedule service appointments using myKaarma system.
• Make reminder and follow-up calls to customers.
• Build strong relationships with customers and dealership employees.
• Maintain a high level of premium-brand customer service.
• Be punctual and adhere to corporate policies.
• Work collaboratively in a team-oriented environment.
• Utilize computer skills to learn scheduling systems.

Requirements

• High School Diploma or equivalent experience.
• Pleasant phone persona with strong communication skills.
• Proven outstanding customer service experience.
• Excellent listening and recording skills.
• Interpersonal skills for in-person and phone interactions.
• Call center experience preferred but not required.
• Ability to learn new computer systems quickly.
• Flexible and able to multitask effectively.

Benefits

• Health, vision, and dental insurance.
• Life and disability insurance.
• 401(k) plan with company match.
• Paid Time Off (PTO) and paid holidays.
• Paid pregnancy and parental leave.
• Tuition reimbursement program.
• Employee assistance program.
• Flexible spending and health savings accounts.