AI Enablement & Knowledge Specialist - Remote

Overview

This position involves leading the development and governance of AI-powered knowledge content to support internal teams and customer-facing solutions in a remote-first environment.

In Short

• Maintain and optimize the AI knowledge base.
• Develop and enforce governance standards for AI-ready content.
• Partner with SMEs to guide content creation.
• Support AI system integration for automated solutions.
• Lead AI-first content initiatives.
• Analyze content performance and implement improvements.
• Collaborate cross-functionally to enhance operational efficiency.

Requirements

• Experience in AI knowledge management.
• Strong understanding of content governance.
• Ability to collaborate with various teams.
• Familiarity with SOPs and playbook development.
• Skills in content performance analysis.

Benefits

• Opportunity to influence content strategy.
• Dynamic remote-first work environment.
• Impact on operational efficiency and customer experience.