Backend Engineer (Python, SQL) - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Backend Engineer (Python, SQL) in the United States.

As a Backend Engineer on the Customer Experience Platform team, you will play a pivotal role in designing, building, and scaling backend systems that power customer support operations for a rapidly growing online marketplace. You will develop and maintain infrastructure that efficiently handles high volumes of technical, purchasing, and logistics issues, while implementing AI-driven automation tools to streamline issue resolution. This role offers the chance to lead end-to-end projects, improve system performance, and collaborate with cross-functional teams to deliver impactful features. You will operate in a fast-paced environment that values technical excellence, creative problem-solving, and proactive leadership, all while contributing to an enhanced user experience. The position also provides opportunities to mentor team members and influence technical strategy on critical backend systems.

In Short

• Design, develop, and maintain scalable backend systems supporting customer support operations.
• Build and enhance user-facing features and internal platform functionalities.
• Scale infrastructure to manage increasing support volume and operational complexity.
• Develop AI-powered automation tools to handle high volumes of customer inquiries efficiently.
• Translate complex business problems into clear technical solutions and lead implementation.
• Collaborate with cross-functional teams to ensure smooth feature integration and delivery.
• Mentor and support team members, fostering a collaborative and inclusive environment.
• Continuously monitor and improve system performance, reliability, and security.

Requirements

• Proven experience as a Backend Engineer or similar role.
• Strong knowledge of Python and SQL.
• Experience with scalable system design and implementation.
• Familiarity with AI-driven automation tools.
• Ability to translate business needs into technical solutions.
• Excellent problem-solving skills and attention to detail.
• Strong collaboration and mentorship abilities.
• Experience in a fast-paced, agile environment.

Benefits

• Opportunity to work on impactful projects.
• Collaborative and inclusive team environment.
• Mentorship opportunities.
• Professional development and growth.
• Flexible working conditions.