Account Manager (SaaS, AMER) - Remote

Overview

This position is posted by Jobgether on behalf of Katalon. We are currently looking for an Account Manager (SaaS, AMER) in India.

In this role, you will manage a portfolio of mid-market and enterprise customers, driving product adoption, revenue growth, and long-term partnerships. You will serve as a trusted advisor, collaborating closely with internal teams to design tailored solutions, address customer needs, and uncover upsell opportunities. Your work will involve strategic account planning, proactive relationship management, and meticulous pipeline tracking. With a customer-first approach, you will help organizations maximize the value of their investment while contributing to business expansion. This role requires working US business hours and thriving in a dynamic, high-growth SaaS environment.

In Short

• Manage and grow a portfolio of mid-market or enterprise accounts, creating strategies that increase product adoption and revenue.
• Partner with Customer Success Managers to understand customer goals, ensure adoption, and identify upsell opportunities.
• Coordinate with Sales Engineers to deliver product demonstrations, handle technical objections, and create solution packages.
• Collaborate with the Partnerships team to explore co-selling opportunities, maximize integrations, and enhance partner influence.
• Maintain accurate pipeline data, forecasts, and account activities within CRM tools such as Salesforce.
• Lead renewal discussions, ensuring smooth processes and identifying multi-product expansion opportunities.
• Act as the primary point of contact for assigned accounts, ensuring an exceptional customer experience.

Requirements

• Experience in account management, preferably in a SaaS environment.
• Strong understanding of customer success principles.
• Proficiency with CRM tools, especially Salesforce.
• Excellent communication and relationship-building skills.
• Ability to work US business hours.
• Strategic thinking and problem-solving abilities.

Benefits

• Opportunity to work in a high-growth SaaS environment.
• Collaborative and dynamic team culture.
• Professional development opportunities.