SaaS Account Manager - Remote

Overview

As a SaaS Account Manager at ShipHawk, you will play a pivotal role in ensuring the success of our customers by driving adoption, growth, and optimization of our platform.

In Short

• Drive customer adoption and growth through a data-driven approach.
• Identify and capitalize on upsell and cross-sell opportunities.
• Act as a liaison between customers and internal teams.
• Advocate for customer needs and champion customer feedback.
• Provide world-class support and training to customers.
• Manage escalations effectively and ensure senior leadership is engaged when necessary.
• Regularly audit customer satisfaction and engagement.
• Collaborate with Marketing to enhance customer experience.
• Track customer sentiment and performance through regular reporting.
• Encourage customer participation in case studies and testimonials.

Requirements

• 2+ years in a SaaS account management or customer success role.
• Experience with WMS Systems or Warehousing.
• Proven success in driving customer retention and growth.
• Experience managing customer accounts with revenue responsibility.
• Ability to communicate complex technical concepts to non-technical clients.
• Strong data-driven decision-making skills.
• Excellent communication and problem-solving skills.

Benefits

• Unlimited PTO & Flexible Schedule.
• 11 Paid Holidays.
• Paid Leave.
• Fully paid Medical, Dental, Vision Insurance.
• 401k.
• Life Insurance.
• Stock Options.
• Pay range: $70,000 - $85,000 + Commission.