Networking Remote Technical Support Engineer

Overview

This position involves providing remote technical support for networking incidents, ensuring efficient resolution and service delivery.

In Short

• Provide remote technical support for networking incidents.
• Utilize monitoring and diagnostic tools for problem investigation.
• Identify root causes and implement corrective measures.
• Maintain accurate records in knowledge bases.
• Collaborate with clients, vendors, and internal teams.
• Perform maintenance tasks and monitor service delivery.
• Proactively analyze service records for improvements.

Requirements

• Experience in networking technologies.
• Strong problem-solving skills.
• Ability to work in a remote environment.
• Detail-oriented with a focus on service quality.

Benefits

• Work remotely with flexible hours.
• Opportunity to collaborate with diverse teams.
• Contribute to service improvement initiatives.