Technical Support Engineer (API and Networking) - Remote

Overview

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

In Short

• Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
• Assist clients in the setup and configuration of API integrations.
• Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
• Collaborate with customers and internal teams to analyze and understand their technical requirements.
• Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
• Work closely with the development team to escalate and resolve critical customer issues.
• Continuously update knowledge of API specifications, networking protocols, and industry best practices.
• Provide training and guidance to clients on API usage and best practices.
• Manage and track customer issues, ensuring timely resolution and customer satisfaction.
• Participate in on-call rotations to provide support during off-business hours.

Requirements

• Strong understanding of API integrations and networking concepts.
• Experience in technical support or a related field.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with technical documentation practices.
• Ability to work collaboratively in a team environment.
• Willingness to participate in on-call support rotations.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Flexible working hours and remote work options.
• Supportive team environment.