Technical Support Engineer - Networking and Security - Remote

Overview

SonicWall is a cybersecurity forerunner with more than 30 years of expertise, recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. This role involves providing technical support across SonicWall product lines and assisting customers with deployment of network security products.

In Short

• Provide technical support via Phone, Web, and Email.
• Assist customers with deployment of SonicWall network security products.
• Diagnose problems and provide resolutions for technical issues.
• Own customer issues from beginning to resolution.
• Use troubleshooting techniques to identify defective products.
• Advise customers within procedural guidelines.
• Monitor and track issues for accurate resolution.
• Work closely with Engineering and cross-functional teams.
• Remain knowledgeable of SonicWall product line.
• Focus on delivering a positive customer experience.

Requirements

• Good understanding of Security, LAN/WAN topologies.
• In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
• Ability to work in a high-stress environment.
• Good understanding of L2-L7 networking protocols.
• Demonstrated ability to use troubleshooting tools.
• Routing and Switching knowledge is a plus.

Benefits

• Equal opportunity employer.
• Diverse work environment.
• Active security solutions in 100+ countries.