Senior Risk Operations Analyst - Remote

Overview

The Senior Risk Operations Analyst will be a key part of the Risk team, leveraging technology and analytics to detect fraud and credit risks and ensuring that Jobber is protected from losses.

In Short

• Review and monitor accounts, transactions, and platform usage to identify risky patterns.
• Resolve issues and make decisions to mitigate fraud and credit losses.
• Communicate with customers through various support channels.
• Lead risk investigations and retrospectives.
• Contribute to fraud and risk detection systems development.
• Identify opportunities for improvements within Risk Operations.
• Mentor a growing team of Risk Operations Analysts.
• Educate small business owners on fraud avoidance.
• Support broader business on operational risk topics.

Requirements

• Experience in Fraud Risk or Credit Risk operations.
• Domain expertise in evaluating merchant risk and credit risk.
• Analytical mindset with the ability to make decisions under pressure.
• Clear written and verbal communication skills.
• Problem-solver and team player mindset.
• Ability to embrace ambiguity and change.
• Ability to work autonomously with time management skills.

Benefits

• Extended health benefits package.
• Retirement savings plan matching.
• Stock options.
• Access to coaching and leadership programs.
• Support for breaks and parental leave top-ups.