Workspace Experience and Operations Lead - Remote

Overview

The Workspace Experience and Operations Lead will drive operational excellence and create exceptional workplace experiences for a premium financial services client in the UK.

In Short

• Lead strategic delivery of facilities management services.
• Manage hard and soft services delivery including MEP systems.
• Drive continuous improvement initiatives for operational excellence.
• Design and implement visitor and employee experience programs.
• Oversee premium guest services and corporate hospitality functions.
• Lead a multi-disciplinary team of FM professionals.
• Serve as primary point of contact for senior client stakeholders.
• Manage annual FM budgets and drive cost optimization.
• Champion health, safety, and environmental best practices.
• Provide strategic advisory services on workplace transformation.

Requirements

• Bachelor's degree in Facilities Management, Engineering, or related field.
• Professional FM qualifications preferred (BIFM, RICS).
• 10+ years of experience in senior FM leadership roles.
• Expertise in integrated FM service delivery.
• Strong commercial acumen and budget management skills.
• Exceptional client relationship management skills.
• Outstanding leadership and team management capabilities.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Proficiency in FM technology platforms.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including healthcare and pension.
• Professional development opportunities.
• Exposure to cutting-edge workplace technologies.
• Opportunity to shape the future of workplace experience.