Customer Success Manager - Remote

Overview

As a Customer Success Manager at Jitterbit, you will focus on delivering value to customers throughout their partnership, ensuring positive outcomes and account retention.

In Short

• Manage customer relationships to retain and expand accounts.
• Present to stakeholders including C-suite executives.
• Collaborate with internal teams to meet customer needs.
• Guide customers through onboarding and product adoption.
• Drive customer loyalty and manage satisfaction metrics.
• Identify expansion opportunities and develop account plans.
• Maintain accurate records in Salesforce.
• Work on process improvements with internal teams.
• Must have 3+ years in Customer Success within SaaS.
• Excellent communication and prioritization skills required.

Requirements

• Minimum of 3 years of Customer Success management experience.
• Experience with Mid-market and SMB customer segments.
• Demonstrated success in achieving departmental goals.
• Familiarity with Jitterbit’s offerings preferred.
• Occasional travel may be required.

Benefits

• Work for a leader in the iPaaS tech space.
• Join a mission-driven company transforming the industry.
• Career development and mentorship opportunities.
• Flexible, remote-friendly work environment.