AM Shift Lead, Client Relations - Remote

Overview

The AM/PM Shift Lead, Client Relations, is responsible for leading the execution of trip planning and live trip management during their assigned shift. This role ensures the accurate and timely delivery of information to clients in accordance with Jet Linx standards and serves as the first point of escalation for all client trip planning needs.

In Short

• Lead live trip planning and execution duties for assigned shifts.
• Active trip planning and management for clients.
• Supervise and motivate team members.
• Manage workflow during shifts and address issues.
• Ensure Jet Linx Standards and KPIs are met.
• Maintain client accounts accurately and timely.
• Coordinate with Flight Operation Departments.
• Document and resolve complaints.
• Provide follow-up to resolve service failures.
• Regular attendance required.

Requirements

• Ability to understand Jet Linx service standards.
• Familiarity with travel industry practices.
• Establish and maintain client relationships.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours.
• Proficient in relevant software and online tools.
• Work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Maintain confidentiality of sensitive information.
• Ability to multi-task and complete work under minimal supervision.

Benefits

• Competitive compensation and benefits package.
• Health, dental, and vision insurance.
• 401(k) with 6% company match.
• Paid time off.
• Company paid life and short-term disability coverage.