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Client Operations Lead - Remote

Posted 2 days ago

Overview

We're seeking a Client Operations Lead who is passionate about operational excellence and scaling high-performing teams. At GrowthX, you'll develop and implement processes that empower our client service pods to consistently deliver exceptional results.

In Short

  • This is a fully remote role with a requirement of 4 hours of overlap with US West Coast.
  • Lead the development of robust, scalable processes and training programs.
  • Design and optimize workflows for efficient client service delivery.
  • Work cross-functionally with various teams to resolve operational friction points.
  • Leverage advanced AI technologies to automate tasks and enhance team effectiveness.
  • Act as a strategic advisor to ensure client expectations are met.
  • Collaborate closely with client services, engineering, and leadership teams.
  • Spend time on process development, training, operational oversight, collaboration, and data analysis.
  • Track key metrics and implement strategies for continuous improvement.

Requirements

  • Experience in operational excellence and process optimization.
  • Strong leadership and training skills.
  • Ability to work cross-functionally and resolve challenges.
  • Familiarity with AI tools and technologies.
  • Excellent communication and interpersonal skills.

Benefits

  • Opportunity to work in a fully remote environment.
  • Be part of a dynamic team focused on innovation.
  • Access to training and development resources.
  • Collaborate with industry experts and thought leaders.

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