Client Operations Lead - Remote

Overview

We're seeking a Client Operations Lead who is passionate about operational excellence and scaling high-performing teams. At GrowthX, you'll develop and implement processes that empower our client service pods to consistently deliver exceptional results.

In Short

• This is a fully remote role with a requirement of 4 hours of overlap with US West Coast.
• Lead the development of robust, scalable processes and training programs.
• Design and optimize workflows for efficient client service delivery.
• Work cross-functionally with various teams to resolve operational friction points.
• Leverage advanced AI technologies to automate tasks and enhance team effectiveness.
• Act as a strategic advisor to ensure client expectations are met.
• Collaborate closely with client services, engineering, and leadership teams.
• Spend time on process development, training, operational oversight, collaboration, and data analysis.
• Track key metrics and implement strategies for continuous improvement.

Requirements

• Experience in operational excellence and process optimization.
• Strong leadership and training skills.
• Ability to work cross-functionally and resolve challenges.
• Familiarity with AI tools and technologies.
• Excellent communication and interpersonal skills.

Benefits

• Opportunity to work in a fully remote environment.
• Be part of a dynamic team focused on innovation.
• Access to training and development resources.
• Collaborate with industry experts and thought leaders.