Manager, Contact Center Operations - Remote

Overview

Join a pre-IPO startup with significant funding and growth, focusing on optimizing contact center operations.

In Short

• Manager role in a fast-paced startup environment.
• Lead and optimize performance of ~50 contact center agents.
• Collaborate with product, engineering, and analytics teams.
• Focus on continuous improvement and accountability.
• Drive execution across sales and service teams.
• Utilize data to identify and solve performance issues.
• Build a high-performance culture with clear goals.
• Implement coaching and development for agents.
• Work in a tech-forward environment.
• Be part of a rapidly growing company in the car ownership space.

Requirements

• 3+ years managing a contact center team.
• Experience in a metric-driven environment.
• Ability to manage through others.
• Data-driven decision-making skills.
• Experience with onshore and offshore teams.

Benefits

• Comprehensive benefits package including health, dental, and vision.
• Paid time off and parental leave.
• 401(K) plan with employer matching.
• Equity opportunities.
• Dynamic and innovative work environment.