Customer Care Supervisor - Remote

Overview

Jacuzzi Bath Remodel is seeking a dedicated Customer Care Supervisor who is passionate about providing exceptional service and fostering a positive team environment.

In Short

• Oversee daily operations of the customer care team.
• Train, mentor, and develop customer care representatives.
• Monitor team performance and provide feedback.
• Ensure quality of customer calls and service excellence.
• Address and resolve customer inquiries.
• Achieve Key Performance Indicators (KPIs).
• Manage the call queue.
• Collaborate with other departments.

Requirements

• Proven experience in customer service management.
• Strong leadership and team-building skills.
• Excellent communication abilities.
• Ability to analyze performance metrics.
• High attention to detail and problem-solving skills.
• Construction or home improvement experience preferred.

Benefits

• Health insurance.
• Dental insurance.
• Life insurance.
• Vision insurance.
• 401(k) with matching program.
• Paid vacation and holidays.