Customer Care Supervisor - Remote

Overview

The Customer Care Lead’s responsibility is to carry a daily workload, along with supporting all Customer Care Agent team members daily workflow. They will assist in resolving customer questions or complaints and assist in developing programs and procedures to enhance productivity and performance.

In Short

• Able to successfully demonstrate all Customer Care Agent job expectations.
• Create and maintain a suitable work environment from home.
• Ensure the Customer Care team meets daily goals on service calls.
• Meet or exceed KPI benchmarks for individual performance.
• Effectively communicate daily objectives to the team.
• Pull basic reporting to monitor/identify trends.
• Identify areas of opportunity in Customer Care personnel.
• Complete all assigned account/region service call updates daily.
• Demonstrate emotional intelligence when coaching team members.
• Support team Supervisor and perform Supervisor duties when needed.

Requirements

• Strong understanding of Service Operations Team roles.
• Positive, professional attitude and a team player.
• 2+ years Industry Experience, preferred.
• 2+ years Call Center Experience, preferred.
• Strong Oral and Written Communication Skills.
• Superior Customer Service Skills.
• Employee Training Experience.
• Intermediate computer knowledge, especially in Microsoft Office.
• High School Diploma or equivalent G.E.D.

Benefits

• Supportive work environment tailored to individual development.
• Opportunity to work with bright minds in the business.
• Recognition as an individual within the company.