Customer Care Supervisor - Remote

Overview

Jacuzzi Bath Remodel is seeking a dedicated Customer Care Supervisor to provide exceptional service and foster a positive team environment, focusing on customer satisfaction and operational efficiency.

In Short

• Oversee daily operations of the customer care team.
• Train, mentor, and develop customer care representatives.
• Monitor team performance and provide feedback.
• Ensure quality of customer calls and service excellence.
• Address and resolve customer concerns promptly.
• Accountable for achieving Key Performance Indicators (KPIs).
• Manage the call queue effectively.
• Collaborate with other departments for streamlined processes.

Requirements

• Experience in customer service management.
• Strong leadership skills.
• Ability to motivate and guide a team.
• Excellent communication skills.
• Problem-solving abilities.

Benefits

• Full-time position with a structured schedule.
• Competitive salary starting at $55,000.00 a year.
• Opportunity for career growth within a leading brand.
• Work in a supportive and dynamic team environment.