Patient Account Specialist - Remote

Overview

Join IVX Health as a Patient Account Specialist (Remote) to support our billing and revenue operations with a strong focus on patient satisfaction.

In Short

• Serve as a key point of contact for patients regarding billing questions.
• Respond to inbound calls and proactively reach out to patients.
• Review and explain Explanation of Benefits (EOBs) to patients.
• Run monthly patient statements and ensure smooth reimbursement workflows.
• Identify and assist patients with copay assistance programs.
• Maintain accurate records while ensuring HIPAA compliance.
• Support overall department goals by collaborating with internal teams.

Requirements

• 2–3 years of clerical or administrative experience in a healthcare setting.
• High school diploma or equivalent.
• Strong understanding of coinsurance, deductibles, and copays.
• Familiarity with payer portals such as NaviNet and Availity.
• Experience working within HIPAA and insurance compliance frameworks.
• Tech-savvy with proficiency in Microsoft Outlook and Office.
• Excellent communication skills and a collaborative spirit.

Benefits

• Comprehensive Healthcare coverage including medical, dental, and vision.
• Flexible Savings Options for managing healthcare costs.
• 401(k) Retirement Plan with competitive company match.
• Disability Coverage for income protection.
• Education Assistance for career growth.
• Employee Referral Bonus for helping find top talent.