ServiceNow Hardware Asset Management Implementation Specialist - Remote

Overview

iTech AG is seeking a ServiceNow Hardware Asset Management (HAM) Developer to support the configuration, customization, and integration of the ServiceNow HAM module in alignment with Department of Energy (DOE) and Hanford Mission Integration Solutions (HMIS) requirements. This role is responsible for enabling end-to-end lifecycle management of IT hardware assets, ensuring accurate asset tracking, CMDB alignment, and compliance with established governance, quality assurance, and configuration management standards.

In Short

• Configure and implement ServiceNow Hardware Asset Management (HAM) functionality.
• Develop and maintain HAM workflows and automation.
• Integrate hardware asset data with the ServiceNow CMDB.
• Configure and validate integrations with discovery and inventory sources.
• Establish relationships between hardware assets and configuration items.
• Implement data quality and governance controls.
• Support testing and user acceptance testing (UAT) for HAM functionality.
• Develop and support HAM dashboards and reports.
• Participate in knowledge transfer and training activities.

Requirements

• 5–8 years of overall IT experience, with 3–5 years in ServiceNow implementation.
• Direct experience implementing ServiceNow Hardware Asset Management (HAM).
• Strong experience with ServiceNow asset tables and CMDB.
• Experience with Business Rules, Client Scripts, UI Policies, Flow Designer.
• Familiarity with Import Sets, Transform Maps, and integrations.
• Experience in regulated or government environments is preferred.
• Able to work independently and collaboratively in a matrixed project environment.

Benefits

• Equal Opportunity Employer.
• Commitment to reasonable accommodations for individuals with disabilities.