Scrum Master - ServiceNow - Remote

Overview

iTech AG is seeking an experienced Scrum Master to support a federal program by leading and enabling an Agile Scrum team within a Scaled Agile Framework (SAFe) environment. The Scrum Master will be responsible for guiding a team of approximately five (5) individuals as part of a 45-person Agile Release Train (ART), ensuring Agile principles, Scrum practices, and SAFe ceremonies are consistently and effectively applied.

In Short

• Serve as the Scrum Master for a Scrum team of approximately five (5) team members within a 45-person Agile Release Train (ART)
• Facilitate and lead all Scrum and SAFe ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, PI planning, system demos, and ART syncs
• Act as a servant leader and Agile coach, reinforcing Scrum, Agile, and SAFe principles and best practices
• Partner closely with the Product Owner to support backlog refinement, story readiness, and prioritization
• Identify, track, and proactively help remove team-level and ART-level impediments
• Coordinate dependencies and risks with other Scrum Masters and the Release Train Engineer (RTE)
• Promote continuous improvement through retrospectives, metrics, and actionable improvement plans
• Support predictable delivery by facilitating sprint execution, capacity planning, and commitment tracking
• Monitor and report on Agile performance metrics such as velocity, burndown, and flow metrics
• Foster a culture of collaboration, transparency, accountability, and trust within the team

Requirements

• Bachelor’s degree (required)
• 4+ years of experience serving as a Scrum Master on Agile development teams
• Experience leading a Scrum team of approximately 5–9 team members
• Experience working within a Scaled Agile Framework (SAFe) Agile Release Train (ART)
• Strong knowledge of Agile, Scrum, and SAFe principles and practices
• Proven ability to facilitate Agile ceremonies and support effective team execution
• Demonstrated experience identifying and helping remove impediments and delivery risks
• Strong communication and collaboration skills, including experience working with cross-functional teams and stakeholders
• Ability to operate effectively in a federal or regulated environment

Benefits

• Equal Opportunity Employer
• Commitment to providing reasonable accommodations to individuals with disabilities