Level 1 IT Technician (Sunwave EMR Experience) - Remote

Overview

ISTA Personnel Solutions is a global Business Process Outsourcing (BPO) company, partnering with a USA client who is a leading healthcare provider. Their mission is to deliver high-quality care while ensuring seamless insurance verification for their patients.

In Short

• Seeking a Level 1 IT Technician to provide technical support.
• Focus on troubleshooting, managing user access, and system integrations.
• Collaborate with internal IT departments for seamless operations.
• Work remotely for South African citizens only.
• Work hours are aligned with USA EST from 9:00am to 6:00pm.
• Fixed fibre internet connection with a minimum speed of 25 Mbps required.
• Reliable power backup solution needed to manage outages.
• Key responsibilities include user access management and call handling.
• Relationship management is also a crucial part of the role.
• Applicants without the required internet or power solutions cannot be considered.

Requirements

• Experience in IT support and troubleshooting.
• Knowledge of user access management systems.
• Ability to manage system integrations.
• Good communication skills for call handling.
• Experience in healthcare IT is a plus.

Benefits

• Opportunity to work with a leading healthcare provider.
• Remote working environment.
• Collaborative team atmosphere.
• Flexible working hours aligned with USA time.