Intake & Admissions Coordinator (Healthcare) - Remote

Overview

The Intake & Admissions Coordinator is responsible for managing the referral and admissions process for a U.S.-based company, ensuring a smooth experience for families and referral sources.

In Short

• Serve as the main point of contact for incoming calls and referrals.
• Communicate with families in a warm, professional manner.
• Conduct initial intake screenings to determine eligibility.
• Provide clear information about available programs and services.
• Coordinate and schedule assessments across multiple centers.
• Capture and record essential client information for enrolment.
• Manage and maintain the CRM system for accurate referral data.
• Verify the accuracy of required forms for compliance.
• Monitor client interactions and ensure timely follow-ups.

Requirements

• Strong organizational skills.
• Excellent communication skills.
• Experience in customer service or admissions.
• Ability to work remotely and manage time effectively.
• Familiarity with CRM systems.
• Reliable internet connection and power backup.

Benefits

• Work from home in a fully remote role.
• Opportunity to support children with developmental challenges.
• Flexible working hours aligned with U.S. EST.
• Compensation for working on South African public holidays.