Call Centre Representative (U.S. Medical Billing Collections) - Remote

Overview

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.A Medical Billing Company. We are looking for an experienced Call Centre Representative with expertise in Medical Billing Collections, specifically handling U.S. healthcare insurances such as Medicare, Medicaid etc.

To excel in this role, a strong understanding of US healthcare, billing terms, and processes is essential. As a customer-facing position, it also demands professionalism and empathy in all patient interactions.

In Short

• Working Hours: This role requires you to work EST hours, Mon - Fri, from 9am to 6pm EST time.
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages.
• Patient Payment Collection: Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
• Claims Review and Billing: Review EOBs, identify errors, and work with insurance providers to resolve claim issues.
• System Management: Use billing systems to update records, track payments, and document interactions.
• AR Reduction: Focus on lowering Accounts Receivable (AR) by meeting collection targets.
• Metrics and Compliance: Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
• Client Communication: Provide regular updates on collection progress and discuss performance metrics with the client.

Requirements

• Experience in Medical Billing Collections.
• Strong understanding of U.S. healthcare billing terms and processes.
• Professionalism and empathy in patient interactions.
• Ability to work EST hours.
• Reliable internet connection and power backup.

Benefits

• Work remotely from South Africa.
• Opportunity to work with a U.S. Medical Billing Company.
• Gain experience in the healthcare billing industry.