Customer Billing Representative (Remote)

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts.

In Short

• Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
• Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
• Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
• Collaborate with internal teams to ensure account information is accurate and up to date.
• Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
• Assist in preparing financial documentation and reports related to billing and collections activity.

Requirements

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST.
• Must work on both South African and U.S. public holidays.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps is mandatory.
• Reliable power backup required to manage load shedding or outages.
• Fully remote work environment.

Benefits

• Opportunity to work in a fast-growing BPO company.
• Gain experience in customer billing and account management.
• Flexible remote work arrangement.