Customer Success Manager - Remote

Overview

IPConfigure is seeking a Customer Success Manager (CSM) who will be the primary point of contact for customers post-sale, serving as their trusted advisor and ensuring customer satisfaction and retention.

In Short

• Serve as the primary point of contact for customers throughout their post-sales lifecycle.
• Conduct regular check-ins and strategy sessions to optimize usage and address potential issues.
• Gather customer feedback and share insights with the product team for product improvement.
• Monitor and report on customer health metrics and renewal forecasts.
• Analyze customer data and usage patterns to identify opportunities for adoption and expansion.
• Collaborate with sales, support, and engineering teams to ensure customer needs are being met.
• Develop tailored customer success plans to promote product adoption and satisfaction.
• Assist in the creation of training materials and documentation for customers.

Requirements

• Strong analytical skills.
• Experience in customer success or related field.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in data analysis tools.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Flexible working hours.
• Opportunities for professional development.
• Supportive team environment.