Customer Service Process Automation & AI Specialist - Remote

Overview

The Customer Service Process Automation & AI Specialist designs and implements customer-focused, AI-assisted solutions that improve service quality, accessibility, and consistency across customer service channels.

In Short

• Develop and implement AI-assisted customer service solutions (e.g. chatbots, virtual agents).
• Ensure solutions meet service quality and usability standards.
• Pilot and scale innovative AI use cases.
• Identify and automate customer service processes.
• Design automated workflows for case handling.
• Monitor and improve automation based on KPIs.
• Develop AI-assisted insights from customer interactions.
• Implement AI tools supporting agents.
• Support training and adoption of automation solutions.
• Measure success through improved service quality.

Requirements

• Background in customer service operations or automation.
• Experience with automation and AI tools, JIRA knowledge a plus.
• Strong understanding of customer service workflows.
• Analytical and solution-oriented mindset.
• Strong collaboration and communication skills.

Benefits

• Opportunity to innovate in customer service.
• Work in a collaborative environment.
• Contribute to the improvement of service quality.
• Be part of a joint venture with major car manufacturers.