Customer Service Innovation Manager – Automation & AI Solutions - Remote

Overview

We are seeking a forward-thinking Customer Service Manager to manage our online support operations, focusing on innovation through AI-driven tools and automation solutions for enhanced customer experience.

In Short

• Oversee and optimize online customer support channels.
• Implement and manage AI-powered support tools.
• Drive automation initiatives to streamline workflows.
• Monitor and improve service quality metrics.
• Collaborate with IT and product teams for integration.
• Analyze customer feedback and support data.
• Train customer service team on new AI features.
• Ensure compliance with data privacy standards.
• Prepare performance reports for senior leadership.

Requirements

• Proven experience in customer service management.
• Strong understanding of AI tools and automation platforms.
• Familiarity with CRM systems.
• Excellent communication and problem-solving skills.
• Ability to manage cross-functional projects.
• Bachelor’s degree in Business, IT, or related field.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Flexible working arrangements.