Customer Support Specialist - Remote

Overview

IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. IntusCare empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, IntusCare offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.

In Short

• Provide timely and effective support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to IntusCare solutions
• Collaborate with cross-functional teams, including software developers and data analysts, to address client needs
• Document and track client interactions, issues, and resolutions in the support system.
• Identify and escalate complex issues to the appropriate teams for further investigation
• Ensure compliance with industry standards, regulations, and best practices
• Foster a positive and collaborative team environment

Requirements

• Bachelor's degree in Information Technology, Healthcare Management, or a related field
• Proven experience in customer support or a similar role in the healthcare or technology industry
• Strong understanding of healthcare technology and support methodologies
• Excellent organizational and time management skills
• Exceptional communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment
• Experience with electronic health records (EHR) systems is a plus

Benefits

• Competitive salary and benefits package
• Opportunity to work with a passionate and innovative team
• Professional development and growth opportunities
• Flexible work environment