Field Service Support Engineer 2 – 2nd Shift - Remote

Overview

As a Field Service Engineer 2 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all products in your designated area, ensuring service agreements and warranty obligations are met while exceeding customer expectations.

In Short

• Install, support, troubleshoot, and repair products.
• Ensure service agreements and warranty obligations are met.
• Provide technical expertise and customer support.
• Document service activities and maintain records.
• Conduct training sessions for end-users.
• Perform scheduled maintenance and system inspections.
• Troubleshoot and diagnose technical issues.
• Coordinate system delivery and installation.
• Support sales and collaborate with teams.
• Participate in continuous improvement projects.

Requirements

• Effective teamwork and collaboration skills.
• Strong problem-solving and critical thinking abilities.
• Excellent time management and multitasking skills.
• Willingness to travel up to 70%.
• Ability to work flexible shifts as required.
• Strong character and energy.

Benefits

• Inclusive and diverse work culture.
• Opportunities for long-term growth and development.
• Supportive team environment.
• Market-competitive compensation packages.