Field Service Support Engineer 2 - Second Shift - Remote

Overview

As a Field Service Support Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.

In Short

• Responsible for installation, support, troubleshooting, and maintenance of products.
• Ensure service agreements and warranty obligations are met.
• Expertise in electro-mechanical systems and exceptional customer service skills required.
• Conduct training sessions at various facilities.
• Troubleshoot, diagnose, and repair products efficiently.
• Provide technical support to end-users and other employees.
• Maintain accurate documentation of service activities.
• Ability to travel up to 75% as needed.
• Collaborate with teams to facilitate company goals.
• Manage assigned area of responsibility and customer relationships.

Requirements

• Demonstrated teamwork and collaboration skills.
• Strong problem-solving and critical thinking abilities.
• Excellent time management and organizational skills.
• Ability to work flexible shifts as required.
• Reside within a reasonable distance of the assigned territory.
• Ability to lift up to 75 lbs.
• Good written and oral communication skills.
• 1-3 years of field service experience preferred.
• Comfortable working off hours with limited support.
• Proven track record of troubleshooting electro-mechanical systems.

Benefits

• Inclusive and diverse work culture.
• Opportunities for professional development and training.
• Market-competitive compensation packages.
• Supportive team environment.
• Commitment to employee growth and long-term success.