Field Service Engineer 2 - Remote

Overview

The Field Service Engineer 2 for BD Pyxis Dispensing Devices provides efficient and effective field service support to BD dispensing customers within a given territory, focusing on service and repair, preventative maintenance, calibration, and installations.

In Short

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems.
• Respond to and prioritize work orders, diagnosing and resolving issues.
• Implement preventive maintenance programs.
• Maintain accurate documentation of field activity.
• Support Sales and Implementation teams as needed.
• Travel to customer locations within assigned territory.
• Maintain company assets securely and in working order.
• Continue training and self-development for success in the role.
• Possess a valid driver's license and meet auto safety standards.
• Ability to lift and manipulate heavy objects and tools.

Requirements

• 3-5 years work experience in Healthcare Technology.
• Experience with hardware, software, and IT support.
• 24x7 on-call experience in a customer-facing environment.
• Proficiency with computer electronics and Windows OS.
• Ability to perform physical tasks required for the job.
• Experience with powered and manual tools.
• Ability to travel and work in various conditions.
• Strong communication and problem-solving skills.
• Commitment to ongoing learning and development.
• Must pass fit test and medical evaluation for respirator use.

Benefits

• Competitive salary and compensation package.
• Supportive work environment focused on growth.
• Opportunities for training and skill advancement.
• Company vehicle provided for work-related travel.
• Flexible work-life balance policies.
• Commitment to employee well-being and development.
• Equal opportunity employer with a diverse workplace.
• Access to health and wellness programs.
• Recognition and rewards for performance.
• Engaging company culture that values contributions.