Field Service Engineer / Field Support Technician - Remote

Overview

A Field Service Engineer / Field Support Technician is needed to fault-find hardware and software applications, break-fix hardware devices, and engage with clients effectively in the retail and hospitality sectors.

In Short

• Conduct daily visits to client locations for equipment maintenance.
• Perform setup and troubleshooting of various IT hardware.
• Document troubleshooting steps and actions taken.
• Provide on-site equipment swap-out services to minimize client downtime.
• Travel to client sites, involving UK-wide travel and overnight stays.
• Experience in IT Technical Support or Electronic Equipment Installation preferred.
• Full UK Manual Driver’s License is essential.
• Training will be provided for EPoS hardware and software.
• Work involves 13-hour shifts on a 3 days on, 3 days off rota.
• A company van will be provided for daily client visits.

Requirements

• Experience in troubleshooting hardware/software issues.
• Ability to install and maintain electronic/technical devices.
• Excellent client-facing skills.
• Willingness to travel and stay overnight as required.
• Full UK Manual Driver’s License.
• Experience in IT Technical Support or similar fields.
• Ability to document actions and communicate effectively.
• Adaptability to learn new systems and processes.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

• Company van equipped with modern amenities.
• Comprehensive training on EPoS systems.
• Supportive work environment with experienced staff.
• Opportunities for career growth within the company.
• Work-life balance with a 3 days on, 3 days off schedule.
• Competitive salary with additional on-call supplements.
• Access to a state-of-the-art HQ facility.
• Engagement with diverse clients in the retail and hospitality sectors.
• Potential for overtime and additional shifts.
• Company culture focused on teamwork and excellence.